Privacy Policy
Last Updated: September 26, 2026
Advanced Septic Services (“Advanced Septic Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, submit a service request, communicate with us, or otherwise interact with our business.
We handle personal information in accordance with Alberta’s Personal Information Protection Act (“PIPA”) and other applicable privacy laws.
Personal Information We Collect
We may collect personal information that you voluntarily provide to us when requesting information, requesting service, or otherwise communicating with Advanced Septic Services.
Depending on how you interact with us, this information may include:
- Your name
- Email address
- Telephone number
- Service or property address
- Information about the property or septic system
- Details about the service or work you are requesting
- Messages, comments, or other information you choose to provide
- Photographs or attachments you choose to submit, where available
We only seek to collect personal information that is reasonably necessary for the purposes for which it is collected.
Service Requests and Jobber
Our website uses Jobber to provide our online service-request functionality.
When you submit a service request through the Jobber form embedded on our website, the information you enter is processed through Jobber and made available to Advanced Septic Services so that we can respond to and manage your request.
We may use information submitted through Jobber to communicate with you, assess your service requirements, prepare quotes, schedule or perform work, maintain customer and service records, and provide other services you request.
Jobber operates its own systems and handles information in accordance with its applicable privacy practices. You can review Jobber’s Privacy Policy for additional information about its privacy practices. Jobber states that information it processes about a business’s customers is made available to the applicable business and processed on that business’s behalf.
How We Use Personal Information
We may use personal information to:
- Respond to questions and service requests
- Communicate with customers and prospective customers
- Assess septic service requirements
- Provide estimates or quotes
- Schedule and perform requested services
- Maintain customer, property, and service records
- Provide customer support and follow-up
- Operate, maintain, secure, and improve our website and services
- Understand how visitors use our website
- Prevent misuse, fraud, or security incidents
- Meet legal, regulatory, accounting, or business requirements
We will not use personal information for purposes that are unreasonable or unrelated to the reason it was collected unless permitted by law or appropriate consent has been obtained.
Google Analytics
Our website may use Google Analytics to help us understand how visitors find and use the website and to measure website performance.
Google Analytics may collect information such as website interactions, session information, approximate geographic location, and browser and device information. Google Analytics also uses identifiers such as first-party cookies to distinguish users and sessions.
We use this information to better understand website traffic and improve the website and our services. We do not use Google Analytics on this website for our own targeted advertising campaigns.
Google provides additional information about its Analytics data practices through Google’s information about safeguarding Analytics data.
Cookies and Similar Technologies
Our website and the third-party services used by the website may use cookies and similar technologies.
Cookies are small pieces of information stored on or associated with your browser or device. They may be used to operate website functionality, maintain security, remember information, and understand how visitors interact with the website.
Google Analytics, when active, may use first-party cookies for website measurement.
You can control or delete cookies using your browser settings. Disabling certain cookies may affect the operation of some website features.
Google reCAPTCHA
Our service-request functionality uses Google reCAPTCHA to help protect forms and the website from spam, fraud, and automated abuse.
When reCAPTCHA is used, Google may process technical and usage information in order to determine whether an interaction is legitimate.
Your use of reCAPTCHA is subject to Google’s applicable privacy policy and terms.
When We Share Personal Information
Advanced Septic Services does not sell personal information.
We may disclose personal information when reasonably necessary to service providers that assist us in operating our business and providing services, including providers of website hosting, business-management software, analytics, security, communications, and related technology.
For example, information submitted through our online service-request form is processed using Jobber.
We may also disclose information when required or permitted by law, to respond to lawful requests, to protect our legal rights, or where necessary to investigate fraud, security issues, or misuse of our services.
Service providers are expected to handle information for the purposes for which they are engaged and in accordance with applicable requirements.
Processing Outside Canada
Some technology and service providers used by Advanced Septic Services may process or store personal information outside Canada.
When personal information is processed or stored in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities, or government authorities in accordance with applicable laws.
For questions about our use of service providers or the processing of personal information outside Canada, contact us using the information provided below.
This section is particularly worth having because Alberta guidance specifically addresses policies and notification where organizations use service providers outside Canada.
Protecting Personal Information
We take reasonable administrative, technical, and physical measures appropriate to the circumstances to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, disposal, or destruction.
No website, electronic transmission, or storage system can be guaranteed to be completely secure.
Alberta PIPA requires organizations to use reasonable safeguards for personal information under their control.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable business, legal, accounting, or regulatory requirements.
When personal information is no longer reasonably required, it may be securely destroyed or anonymized as appropriate.
This reflects Alberta’s guidance that organizations should retain personal information only as long as reasonably required for business or legal purposes and then destroy or anonymize it.
Accessing or Correcting Your Information
You may contact us if you have questions about personal information we hold about you or wish to request access to or correction of your personal information, subject to applicable legal requirements and exceptions.
Alberta’s PIPA framework provides individuals with rights relating to access and correction of their personal information.
Consent
Where consent is required, we obtain and rely on consent appropriate to the circumstances.
When you voluntarily provide information to request a service or communicate with us, that information may be used for purposes that are reasonable and related to that request.
Subject to legal or contractual restrictions, you may withdraw or change your consent by contacting us. Withdrawal of consent may affect our ability to provide certain services.
Alberta describes PIPA as primarily consent-based and recognizes express, implied and certain opt-out forms of consent depending on the circumstances.
Third-Party Websites and Services
Our website may contain links to or integrate services operated by third parties.
Those third parties may have their own privacy policies and practices. Advanced Septic Services does not control the privacy practices of independent third-party websites or services.
We encourage you to review the privacy information provided by those services when appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, service providers, or applicable requirements.
When the policy is updated, the “Last Updated” date at the top of this page will be revised.
Contact Us
If you have questions about this Privacy Policy, our handling of personal information, or would like to request access to or correction of your personal information, please contact:
Advanced Septic Services
Email: dave@advancedsepticservices.ca
Phone: 780-691-0588